Refund Policy – Failed & Duplicate Payments

The short version

Money that never became a bet is yours and comes back: failed deposits, duplicate payments and unused balance are all refundable through the standard process below. Money that became a settled bet is governed by the panel's market rules and is not refundable — a lost bet is a lost bet, and no provider who says otherwise is telling the truth.

Failed or missing deposits

If your bank shows a debit but your points never arrived, send the UTR / reference number and a screenshot of the payment in your chat. We trace it against our records: if it reached us, points are credited immediately; if it bounced or never landed, the banking system returns it to your account (typically within 1–5 working days depending on the bank). Either way you get a clear answer the same day during support hours.

Duplicate payments

Paid twice by accident? Tell us which UTR is the duplicate. Your choice: we credit both as points, or return the duplicate to the source account it came from. Returns go only to the account that made the payment — that name-matching rule from our KYC & AML policy applies to refunds exactly as it does to withdrawals.

Unused balance

Balance you deposited but never staked withdraws through the normal process at any time — minimum withdrawal and timing rules apply as stated in your chat. Closing your account entirely? We settle open positions per panel rules, return the remainder to your verified account, and confirm the zero balance in writing in the chat.

What is not refundable

• Bets settled under the panel's written market rules, including results you dispute but the rules confirm
• Losses from your own betting decisions, however the match turned
• Points wagered on markets later decided against you by the official result source

How to raise a request, and how fast we answer

One message in your existing chat with the word 'refund', the UTR and the amount starts the clock. Acknowledgement is same-day during support hours; resolution is usually same-day for credits and within banking timelines for returns. If you believe we've got one wrong, say so in the chat and ask for escalation — the request is re-checked against the records by a second set of eyes.

Three habits that make every refund faster

First: always pay from your own account — refunds and payouts can only travel back along a name-matched rail, and a friend's UPI breaks that rail instantly. Second: screenshot the success screen and copy the UTR the moment you pay; that reference is the entire tracing system. Third: raise issues in the same chat thread as the payment, not a new number — your history is the evidence, and it's already there. Users who do these three almost never wait more than a day for a resolution.