Contact Us – WhatsApp & Email Support

Get in touch

WhatsApp is our front door and by far the fastest route — the same chat that creates your ID handles every deposit, withdrawal and question after it, so your whole history stays in one thread. Tap any green button on this site and you're talking to the desk within minutes during support hours.

Email works for anything formal — data requests, complaints you want on record, partnership queries — and we answer it daily, just more slowly than chat. Whichever channel you use, never share an OTP, PIN or bank password with anyone claiming to be us; we will never ask, and a request for one is the surest sign of an impersonator.

What to include for the fastest reply

• New ID: the panel you want (or ask us to suggest one) and a preferred username
• Deposit query: the UTR / reference number and a screenshot of the payment
• Withdrawal: your username, the amount, and the bank or UPI handle in your own name
• Password reset: your username and the number you registered with
• Anything else: one clear sentence beats five voice notes — though we answer those too

When we answer

The desk runs every single day from 9:00 am to 1:00 am IST — match days included, which is when you'll need us most. Messages that land after 1 am queue overnight and get answered first thing; withdrawal requests queued overnight are processed in the morning run. During big-match peaks (an India chase, an IPL final) replies can take a few extra minutes; your place in the queue is never lost.

Before you message: the 60-second self-serve list

Half our chat volume is answered faster by a page than a person. Deposit stuck? The deposit guide shows where your app hides the UTR we need. Payout timing? The withdrawal guide lists normal timelines and the classic snags. New and unsure what to ask for? The get-ID page and a free demo are the gentlest start. None of this is to keep you out of the chat — it's so that when you do message, the answer is already half-done.

Complaints and escalation

Unhappy with an answer? Say the word 'escalate' in the chat and the matter is re-reviewed against the records by a second person, with a written outcome. Prefer it formal? Email us with the chat context and we respond on record. We treat a complaint as free quality control — the users who argue with us carefully are the ones who make the desk better.