KYC & AML Policy – Checks That Protect You

Why we check at all

Two reasons, both in your favour. First, fraud protection: the single rule that payouts go only to an account in the ID-holder's own name makes a stolen login nearly worthless — a thief can't cash your balance out to themselves. Second, money-laundering prevention: a betting wallet must never become a washing machine for someone else's funds, and the checks below are how we keep ours clean.

The checks you'll actually meet

• Name matching: the name on your withdrawal account must match the name on your deposits — our most common and most protective check
• Own-account rule: deposits from and withdrawals to accounts in your own name only; third-party payments are refused outright
• UTR verification: every deposit is matched to its bank reference before points are credited
• Proportionality review: deposits wildly out of pattern for an account may be asked about before processing

When we may ask for more

Large or unusual transactions — a sudden five-figure deposit on a week-old account, rapid in-and-out movement with minimal betting, a requested payout to a newly changed account — can trigger a request for identity confirmation or source-of-funds clarity. These requests are rare, explained when made, and resolved in the same chat; they exist to protect the honest majority, not to hold your money hostage.

What we refuse without exception

• Third-party deposits and payouts — any name mismatch, any 'pay my friend instead'
• Accounts opened on someone else's behalf, or one person operating many identities
• Deposit-withdraw cycles with no genuine betting activity — the classic laundering pattern
• Any transaction connected to funds we have reason to believe are criminal proceeds

What happens on a red flag

We pause the transaction, ask the account holder directly, and resolve most cases within hours — the overwhelming majority are innocent (a spouse's account, a typo'd name) and proceed once corrected to the user's own details. Genuine laundering indicators end the relationship: the account is closed, legitimate balances are returned to their verified source, and where the law requires, the matter is reported.

What we do with check data

Information gathered for a check — a name match, an identity confirmation, a source-of-funds note — is used for that check alone, stored under the same safeguards as the rest of your data (see the privacy policy), and never reused for marketing or shared with other users. Failed checks don't create a blacklist of honest people: a mismatch corrected to your own details clears the same day, and only genuine laundering indicators carry consequences beyond the single transaction.

The rules behind the rules

These checks track the standards Indian payments and anti-money-laundering practice expect of any money-handling service: know whose funds you move, match names along the rail, question what doesn't fit, refuse what stinks. We apply them not because a regulator watches this desk, but because the alternative — a service where anyone can cash out anyone's balance — is a service no honest user should touch.